GoldBest Terms and Conditions

1 Introduction

Welcome to GoldBest. These Terms and Conditions apply to all users of the GoldBest platform, including the website at goldbest.app, the GoldBest mobile app, and any related services offered under the GoldBest brand. GoldBest provides online gaming services including casino games, live dealer games, sports betting, and other entertainment products.

GoldBest is operated by a licensed entity and is committed to providing a fair, secure, and enjoyable gaming environment for all players. These terms exist to protect both GoldBest and its players by setting out clear expectations for how the platform should be used and what players can expect in return.

These terms should be read alongside the GoldBest Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between GoldBest and its players.

2 Eligibility

To use GoldBest, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing GoldBest from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or close family member of a GoldBest employee.
• You must not have been previously excluded or banned from GoldBest or any affiliated platform.
• You must be acting on your own behalf and not as an agent for any third party.

GoldBest reserves the right to request proof of age and identity at any point. If a player cannot confirm their eligibility, GoldBest may suspend or permanently close the account and withhold any associated funds pending investigation.

3 Account Registration

To access GoldBest games and services, you must create an account. During registration, you are required to provide accurate, complete, and up-to-date information. GoldBest relies on the details you provide to manage your account, process payments, and communicate with you — so it's important that everything is correct from the start.

• Each person may hold only one GoldBest account. Duplicate accounts will be closed without notice.
• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• If you suspect unauthorised access to your GoldBest account, contact support immediately.
• GoldBest accounts are non-transferable. You may not sell, gift, or assign your account to another person.
• You must update your account details promptly if any information changes.

GoldBest may carry out identity verification checks at registration or at any later point. This is standard practice and is done to protect both the player and the platform. Failure to complete verification when requested may result in account restrictions.

4 Deposits and Payments

GoldBest supports a range of deposit methods suited to players in Bangladesh. All deposits must be made using payment methods that are registered in your own name. GoldBest does not accept deposits from third-party accounts.

• Minimum and maximum deposit limits apply and are displayed at the time of deposit.
• GoldBest does not charge fees on deposits, though your payment provider may apply their own charges.
• Deposits are credited to your GoldBest account promptly once confirmed by the payment provider.
• GoldBest reserves the right to refuse or reverse a deposit if fraud or money laundering is suspected.
• Deposited funds that have not been used for gaming may be subject to inactivity conditions outlined in Section 12.

If a deposit does not appear in your GoldBest account within the expected timeframe, contact the support team with your transaction reference. GoldBest will investigate and resolve the issue as quickly as possible.

5 Withdrawals

GoldBest is committed to processing withdrawals quickly and without unnecessary complications. Withdrawals are paid to the same payment method used for the original deposit wherever possible.

• Minimum withdrawal amounts apply and are shown at the time of the request.
• GoldBest may request identity verification before processing any withdrawal. This is a one-time process for most players.
• Withdrawals will not be processed if there are active bonus wagering requirements attached to your balance.
• GoldBest processes withdrawal requests within the timeframes stated on the platform. Delays caused by payment providers are outside GoldBest's control.
• GoldBest reserves the right to carry out additional security checks on large withdrawal requests.

6 Bonuses and Promotions

GoldBest offers bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. The general conditions below apply to all GoldBest promotions unless stated otherwise.

• Bonuses are intended for personal recreational use only and may not be exploited for guaranteed profit.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• GoldBest bonuses are valid for the time period stated on the offer. Expired bonuses are forfeited automatically.
• Only one bonus may be active at a time unless GoldBest explicitly states otherwise.
• GoldBest reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Players who are found to be abusing the bonus system — including through the use of multiple accounts — will have their bonuses cancelled and their accounts reviewed.

If you have a question about a specific GoldBest bonus or believe a bonus has not been applied correctly, contact the support team with the relevant details and they will look into it for you.

7 Gameplay Rules

All games available on GoldBest are governed by their individual game rules, which are accessible within each game. In addition, the following general gameplay conditions apply across the entire GoldBest platform.

• GoldBest uses certified random number generation for all applicable games. Outcomes are not predetermined or manipulated.
• In the event of a technical fault during a game, GoldBest will attempt to resolve the round fairly. If this is not possible, the bet may be voided and the stake returned.
• GoldBest's decision on the outcome of any disputed game round is final, subject to the formal complaints process.
• Bets placed after a game event has concluded — due to latency or technical issues — may be voided at GoldBest's discretion.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

8 Prohibited Conduct

GoldBest maintains a fair environment for all players. The following actions are strictly prohibited and will result in account suspension, permanent closure, and potential legal action where applicable.

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained this way will be voided.
• Colluding with other players to gain an unfair advantage in any game.
• Using the GoldBest platform for money laundering or any other illegal financial activity.
• Providing false information during registration or verification.
• Attempting to access another player's account without authorisation.
• Engaging in abusive, threatening, or harassing behaviour toward GoldBest staff or other players.

GoldBest monitors platform activity continuously. If prohibited conduct is detected, GoldBest will act swiftly and without prior warning. Any funds associated with prohibited activity may be withheld pending investigation.

9 Responsible Gaming

GoldBest takes its responsibility to players seriously. Gaming should be an enjoyable activity, not a source of financial stress or harm. GoldBest provides a range of tools to help players stay in control of their gaming habits.

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your GoldBest account.
• Session time reminders: Receive notifications when you have been playing for a set period of time.
• Self-exclusion: Temporarily or permanently exclude yourself from GoldBest if you feel you need a break.
• Reality checks: Regular prompts showing how long you have been playing and how much you have wagered.

To access these tools or to request self-exclusion, visit the Responsible Gaming page or contact the GoldBest support team directly. GoldBest will action self-exclusion requests promptly and without question.

10 Privacy and Data

GoldBest collects and processes personal data in accordance with its Privacy Policy. By using GoldBest, you consent to the collection and use of your data as described in that policy.

• GoldBest collects only the data necessary to operate your account and comply with legal obligations.
• Your data is never sold to third parties for marketing purposes.
• GoldBest uses encryption to protect all personal and financial information stored on its systems.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

11 Limitation of Liability

GoldBest provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. While GoldBest works hard to maintain a stable and reliable service, the following limitations apply.

• GoldBest is not liable for losses resulting from internet connectivity issues on the player's side.
• GoldBest is not responsible for losses caused by a player's failure to secure their account credentials.
• GoldBest's total liability to any player in connection with any single incident shall not exceed the value of the bet or transaction in question.
• GoldBest is not liable for indirect, consequential, or punitive damages of any kind.

Nothing in these terms limits GoldBest's liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

12 Account Termination

Either GoldBest or the player may close a GoldBest account at any time. Players wishing to close their account should contact the support team. Any real-money balance remaining at the time of closure will be returned to the player via their registered payment method, provided all verification requirements have been met.

GoldBest may suspend or permanently close an account without notice in the following circumstances:

• Breach of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete identity verification when requested.
• Inactivity: accounts with no login activity for 12 consecutive months may be flagged as inactive. GoldBest will attempt to contact the player before taking any action on the balance.

13 Changes to Terms

GoldBest reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, GoldBest will notify players via email or a prominent notice on the platform. The updated terms will take effect from the date stated in the notification.

If you continue to use GoldBest after the effective date of any changes, you are considered to have accepted the updated terms. If you do not agree with the changes, you should stop using GoldBest and close your account before the new terms take effect.

14 Contact Us

If you have any questions about these GoldBest Terms and Conditions, or if you need to raise a concern or complaint, please get in touch with the support team. GoldBest is committed to responding to all queries promptly and fairly.

• Email: [email protected]
• Live chat: available 24/7 through the GoldBest platform
• For responsible gaming support: visit the Responsible Gaming page
• For account and privacy queries: visit the Privacy Policy page

GoldBest aims to resolve all complaints within a reasonable timeframe. If you are not satisfied with the outcome of a complaint, GoldBest will provide information on further escalation options.