Gaming at GoldBest is meant to be fun — a form of entertainment, not a way to make money or escape problems. We provide the tools, information, and support you need to stay in control and keep it that way.
Support available whenever you need it
Strict age verification on every account
Self-control tools built into your account
Questions asked when you request a break
At GoldBest, responsible gaming is not just a policy on a page — it's a genuine commitment that shapes how we build and operate the platform. We believe that every player deserves to enjoy gaming in a way that is safe, controlled, and free from harm.
Responsible gaming means understanding that gambling is a form of paid entertainment. Just like going to the cinema or eating at a restaurant, you should only spend what you can comfortably afford to lose. The outcome of any game at GoldBest is determined by chance — there is no strategy that guarantees a win, and chasing losses is one of the most common ways gaming stops being fun.
GoldBest has built a range of tools directly into the platform to help you set boundaries, take breaks, and stay aware of your gaming habits. These tools are available to every GoldBest player, at any time, without any judgment.
Remember: Gaming should always be a choice, not a compulsion. If it ever starts to feel like something you have to do rather than something you want to do, that's a sign to step back and use the tools GoldBest provides.
Treat every session at GoldBest the same way you'd treat any other leisure activity — with a budget, a time limit, and the intention to have fun.
Never use money set aside for rent, food, bills, or other essentials to fund your GoldBest account. Set a gaming budget and stick to it.
Losing is a normal part of gaming. If you find yourself increasing bets to recover losses, stop, take a break, and reach out to the GoldBest support team.
These tools are built into your GoldBest account. You can activate any of them at any time — no waiting period, no questions asked.
Set a maximum amount you can deposit into your GoldBest account per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a cooling-off period.
Set a reminder to alert you after you have been playing on GoldBest for a set amount of time. When the reminder triggers, you can choose to continue or end your session. It's a simple nudge that helps you stay aware of how long you've been playing.
Take a short break from GoldBest for 24 hours, 48 hours, or up to 30 days. During a cool-off period your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account and balance are preserved and fully restored when the period ends.
If you feel you need a longer break, GoldBest offers self-exclusion for periods of 6 months, 1 year, or permanently. During self-exclusion your account is fully closed and you will not receive any marketing communications from GoldBest. Contact support to activate this option.
Set a cap on how much you are willing to lose over a given period at GoldBest. Once your loss limit is reached, you will not be able to place further bets until the period resets. This tool helps you protect your bankroll and avoid spending more than you planned.
GoldBest can display a reality check pop-up at regular intervals showing how long you have been playing and your net result for the session. This keeps you grounded and aware, so you can make an informed decision about whether to continue or call it a day.
Problem gambling can develop gradually and is not always easy to spot in yourself. GoldBest wants every player to be aware of the warning signs so they can take action early — before gaming starts to cause real harm.
The signs below do not mean you definitely have a problem, but if several of them apply to you, it is worth taking a step back and honestly evaluating your relationship with gaming. GoldBest support is always available to help.
If you recognise these signs in yourself or someone you know, please use the GoldBest responsible gaming tools or contact our support team immediately. Getting help early makes a real difference.
Answer these questions honestly. This is not a diagnostic tool — it's a starting point for reflection. If you answer "Yes" to three or more questions, consider using GoldBest's responsible gaming tools or speaking to our support team.
1. Have you ever spent more money on gaming than you originally planned?
2. Have you ever tried to win back money you lost by continuing to play?
3. Do you feel restless or irritable when you are not able to play?
4. Have you ever hidden your gaming activity from family or friends?
5. Have you ever used gaming as a way to escape stress or personal problems?
6. Have you ever borrowed money or sold something to fund gaming?
All GoldBest responsible gaming tools are available directly from your account settings. Here's how to get started.
Access your GoldBest account using your registered email and password. If you don't have an account yet, register first.
Navigate to your profile and select the Responsible Gaming section from the account settings menu.
Select the tool you want to activate — deposit limit, session reminder, cool-off period, loss limit, or self-exclusion.
Set your preferred values and confirm. Restrictions take effect immediately. Contact support if you need any help.
GoldBest is strictly an adult platform. We do not allow anyone under the age of 18 to register or play. Every new GoldBest account goes through an age verification process, and we reserve the right to request additional identity documents at any time.
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gaming websites. GoldBest also recommends that you never share your account login details with anyone, including family members.
If you suspect that a minor has accessed a GoldBest account, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.
Zero tolerance: Any account found to belong to a person under 18 will be immediately closed and all funds returned. GoldBest takes underage gambling extremely seriously.
Every GoldBest account requires age verification before deposits or withdrawals are processed. We verify identity documents to confirm every player is 18 or older.
If children use the same device as you, install parental control software to block access to gaming sites. GoldBest recommends keeping your account credentials private at all times.
If you believe a minor has accessed GoldBest, contact [email protected] immediately. Our team will act quickly to investigate and close the account if necessary.